Re: Another happy Zen customer here
>This ... my Zen-supplied router (half) died on me - the Wifi failed specifically, but it still worked wired.
Asked them about a replacement - they tried to sell me another, but were happy to let me get my own so off I went and got one, no problem at all
Just about every other ISP would replace their ISP supplied router free if it failed. Zen is overpriced for what it is, like Apple.