Glad I changed 2 years ago
I changed from BT to Zen 2 years ago and it was a good decision. I get faster speeds and have only had one issue and this was down the BT rather than Zen. They seem to offer better reliability even though they operate over BT's network. And you get a real person to talk if it does go wrong. No checking of whether you are wearing brown shoes and your fingers are crossed, your network card certified, windows registry operating and all the other hundreds of things BT got you to check to make it your fault instead of theirs when it goes wrong. Instead, for the one hour of outage I have had I got a simple explanation and an immediate fess-up. BT are wankers.