A bit more information please
What does any of this actually mean? Some people were apparently surveyed in some way. What were they asked, and what responses were possible? Are the numbers presented absolute or some proportion? 100 people per 100,000 would be huge, 100 total would be tiny, 100 out of some sample specifically prompted to voice their complaints would be something depending on the questions. As it stands, there's no meaningful information being presented here at all, and not even a link to where it all came from to allow us to go and check.
Edit: Ah, just noticed it's an Orlowski article. I really need to get better at checking that before I waste my time reading.