Reply to post: Re: I'm with Vodafone

If you have inner peace, it's probably 'cos your broadband works: Zen Internet least whinged-about Brit ISP – survey

SImon Hobson Silver badge

Re: I'm with Vodafone

Blimy, you must be dealing with a different Vodamoan to the one I had to deal with at work. As part of some business changes, we arranged for several customers to move to Vodamoan provided VDSL (FTTC) lines - and it was a complete and utter shambles, one of the lines never did get installed properly.

Contrast - Vodamoan ordered line from BT OpenRetch, wrong cabinet specified so they should have just ordered a cease and reprovide. After months and months of phone calls they still didn't understand. We also got a line installed from another provider which thanks to BTOR incompetence also had the same problem. However this other provider knew the tricks and got a working line in under 2 weeks. It helps when the provider employs people with a clue rather than script monkeys. Like A&A and Zen, not the cheapest but we always found Gradwell to be good at fixing things when it went wrong.

To be fair to everyone involved, the premises was supplied by two different cabinets - it's just that only a few of the units were off one cabinet - but that cabinet was the one that came up first in the address search. Also, the BTOR chap that came to install the Gradwell provided line tried really hard to find a routing that would connect the line as provisioned - but there was just no route as the cabling from the cabinet the line was provisioned on went no-where near our unit.

As an aside, the BTOR guys can fix a phone line by going into the systems and changing the routing to deliver it via the right cabinet - and changing the jumpering at the exchange. Apparently it's Ofcon rules to curb BT's anti-competitive behaviour that stop them doing the same with the FTTC connections - they have to return the job so it gets flagged to the ISP, who have to order a cease and re-provide on the service to get it delivered via the right cabinet.

Needless to say, we found Clueless and Witless went downhill in service standards after Vodamoan acquired them.

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