Reply to post: Re: Not sure about that

Got a new Surface? Have some firmware. Old Surface? La la la la la, we can't hear you

a_yank_lurker Silver badge

Re: Not sure about that

There will always be fanatically loyal customers of even the most horrible company. But most customers are not brand loyal. Piss them off for whatever reason enough and they will find someone else to lavish their money on. Most have a form of brand loyalty because they have found something to work well for them and thus continue to use it as long as it continues to work well for them. With computers this is complicated by the ecosystem that grow up around each OS. It is the ecosystem that makes migration difficult for most users. But if Slurp continues to butcher Bloat10 they destroy the value of the ecosystem if no one can reliably use it.

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