Re: Should they email you notices
> Really should have an auto service that sends an SMS to customers to let them know their service may be experiencing issues in their area, and hopefully, an estimated fix time.
Any company will think that's a terrible idea. It's telling the customer "we broke your service, you really should switch to someone else." Many won't realise because they're out at the time or weren't using the network. Many will think it's the just some problem with the interwebs and not know who to blame. But tell them it's your fault and they all know.