Reply to post: Re: Refunds

Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama

Anonymous Coward
Anonymous Coward

Re: Refunds

The majority of ISP faults are down to third parties damaging cables. To address that, ISPs generally have some form or SLA around restoring service. At Virgin, this varies between 12 and 48 hours depending on the package (https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/?ds_rl=1255746&CMP=sbr_bb-mar-0001761_perisco-4377&gclid=EAIaIQobChMI45LtiPGL3gIVw7XtCh0c0gbvEAAYASAAEgLhnPD_BwE&gclsrc=aw.ds&dclid=CLWIwo3xi94CFYytewodn4kMbQ)

Assuming the top package and service being restored 24 hours outside SLA, you’re probably entitled to a couple of quid as a refund... Lucky you paid for redundancy to avoid any impact to your business huh?

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019