Re: Refunds
The majority of ISP faults are down to third parties damaging cables. To address that, ISPs generally have some form or SLA around restoring service. At Virgin, this varies between 12 and 48 hours depending on the package (https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/?ds_rl=1255746&CMP=sbr_bb-mar-0001761_perisco-4377&gclid=EAIaIQobChMI45LtiPGL3gIVw7XtCh0c0gbvEAAYASAAEgLhnPD_BwE&gclsrc=aw.ds&dclid=CLWIwo3xi94CFYytewodn4kMbQ)
Assuming the top package and service being restored 24 hours outside SLA, you’re probably entitled to a couple of quid as a refund... Lucky you paid for redundancy to avoid any impact to your business huh?
Biting the hand that feeds IT
