Reply to post: Re: No signal at all since February

Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama

Anonymous Coward
Anonymous Coward

Re: No signal at all since February

Do you have any details for the BT that fixes things next day?

I’m familiar with the services of British Telecom, but they typically are only in the early stages of being surprised that something isn’t working (particularly if the service has built in redundancy over diverse paths - or at least that’s what the customer is paying for...). Typically account and service managers “urgently looking into the issue” lasts two to three days before the the excuse bus comes rolling into town. “Urgently sourcing replacement hardware”, “vendor is addressing a major system fault” and finally “we really don’t understand how we missed the thing you have been telling us is the issue for the last week”. They aren’t too bad if you have existing services and have no faults with them and never have the pain of ordering new services or believing their delivery times...

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019