Reply to post: Re: Should they email you notices

Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama

Anonymous Coward
Anonymous Coward

Re: Should they email you notices

"Really should have an auto service that sends an SMS to customers to let them know their service may be experiencing issues in their area, and hopefully, an estimated fix time."

That requires competent company staffs and real ITs, which is too expensive. Better to get cheap high-school drop-offs on the customer service line and monkeys on the technical support line.

/s

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