Reply to post: Re: Should they email you notices

Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama

Teiwaz Silver badge

Re: Should they email you notices

Really should have an auto service that sends an SMS to customers to let them know their service may be experiencing issues in their area, and hopefully, an estimated fix time.

It sounds like a no-brainer basic concept. Less people would be likely swamp their customer lines to find out what is wrong.

Disadvantage is an easily accessible record of how often the service goes down for the customer though.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019