Reply to post: Typical...

Brit mobe operator O2 asks cut-off customers: Have you tried turning it on and off again?

Joe Montana


Even when the provider knows there's a problem, they prefer to keep you performing troubleshooting activities in the hope that the problem will get resolved in the backend before you've finished. That way it looks like there never was a network problem, and the 10th restart of your handset or router reboot somehow fixed it.

ISPs have been doing this for years.

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