Re: Astonishing isn't it
There comes a point where it's just a stupidity tax that we should let those people pay.
If we're going down the victim blaming road, how far are you willing to travel before you change from "it's their fault they got conned" to "that's fraud and should be punished"?
It is entirely within the bounds of technology to drop the tariff to the equivalent SIM-only price once the initial term is over, and if the customer is paying Direct Debit this can be an entirely automated process. It is also entirely possible to show both figures at time of purchase (monthly cost for the first 24 months, and monthly cost thereafter), so that consumers can make an informed choice when choosing a particular deal.
Is it really the fault of the customer that they are being charged for a product that has already been delivered, or the fault of the provider for choosing not to implement a technical solution that would resolve the issue entirely?
Biting the hand that feeds IT
