Re: we are the Cloud, you will adapt to service us. RESISTANCE IS FUTILE
jump on every outage (of which there are very few when you factor the scale of cloud)
What you're missing here is that an outage in "the cloud" likely as not affects whole geographic regions. In this instance, half the globe by the sound of it.
Something goes wrong in an on-premises system, local systems go down, life in the rest of the world carries on as normal.
Something goes wrong in a shared off-premises system, dozens or hundreds (or more) of companies suddenly wonder if it's worth taking the afternoon off because, short of calling the issue in (if the phones are actually working) there's nothing more they can do than wait.