I was Sage Reseller. Sage has and will probably forever will have very Poor Top Management. Sage Software bought product lines which were (are) incompatible with each other, just too get a large customer base. And failed to bring all the modules up to Business Framework in MAS 90 (Sage 100 etc.).
The Solution is and will be to get Top Management who can make the production lines better, and fix the current issues, then market share will grow, but I think its 10 years too late!