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No need to code your webpage yourself, says Microsoft – draw it and our AI will do the rest

's water music Silver badge

But the Help Desk have all been replaced with an AI chatbot that really only knows to tell people to restart their devices.

'Turn it off and on again' /'uninstall and reinstall the app' serves two important purposes on a helpdesk.

1 it actually fixes most of the callers' problems (either because it does; it gives them sufficient pause to work out the answer themselves or it just makes them go away because they never had a problem that's in scope for that helpdesk.

2 it tells the knowledgeable caller that the operator has reached the end of their script/expertise and it is time to ask for an escalation or give up.

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