But the Help Desk have all been replaced with an AI chatbot that really only knows to tell people to restart their devices.
'Turn it off and on again' /'uninstall and reinstall the app' serves two important purposes on a helpdesk.
1 it actually fixes most of the callers' problems (either because it does; it gives them sufficient pause to work out the answer themselves or it just makes them go away because they never had a problem that's in scope for that helpdesk.
2 it tells the knowledgeable caller that the operator has reached the end of their script/expertise and it is time to ask for an escalation or give up.
Biting the hand that feeds IT
