Reply to post: Re: Ahhh, memories...

Fast food, slow user – techie tears hair out over crashed drive-thru till

JimboSmith Silver badge

Re: Ahhh, memories...

This was back in the day when the company I worked for suddenly found itself giving free support to a competitor- they'd sell kit, usually by undercutting us, and then hand out our phone number when their customers came looking for technical support- so costing us money. In the end, if I found out that the kit was bought from the competition, I'd just tell the customer that it was faulty and to take it back to where they bought it and get a replacement. This forced the competitor into having to do technical support themselves.Worked at a retailer a while ago who sold a range of 3rd party products which were mostly "to order". There were other retailers who sold these products in other areas of the UK often at a discounted price which they weren't supposed to do. So a lady called up and asked the bemused sales assistant for information on her order. The poor sales assistant was unable to find the order on the computer and asked me for help (I knew I should have gone to the pub earlier). I asked the customer if she'd placed the order through this branch or another one with that chain. She hadn't it was with another distributor but she didn't think that was a problem. I said that we couldn't see her order as wouldn't be on our system. She told me I was being difficult and very painful "not what I expected". When I mentioned the data protection act she hissed down the phone that I was just like the last showroom she'd called. We weren't the first victims apparently and after phoning around found out she'd called a few places. The distributor she had ordered from shut at 5pm not 6pm and she couldn't get anything from them. Served her right for going to the cheaper distributor.

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