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Fast food, slow user – techie tears hair out over crashed drive-thru till

Arthur the cat Silver badge

"Trying to talk a user through a procedure over the phone,"

Is the worst thing ever , it should be an absolute last resort

I once had to talk a Sales & Marketing guy on the other side of the Atlantic through patching a Unix binary using adb. (Very long story.) My initial remarks were "Only press the keys I tell you to, when I tell you to press them. This includes the return key. Do not press any key that I have not told you to press. Do not think or try to be helpful."

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