Re: Do you want fries with that?
A sensible IT support system would have a camera they could point at the problem and a headphone to talk to the support dept.
But that would require extensive investment, so good luck in getting that one past the Finance bods. They'll ask you how much time you expect this to save, how much the camera training will cost given their high staff turnover, and how often you would expect the camera and headphones to be ineffective due to either technical fault or user incompetence (given that this is often what your system is trying to resolve in the first place).
(Sorry, I may be in a particularly negative mood today.)
Biting the hand that feeds IT
