Under this plan, users get an unlimited amount of data but speeds are reduced when they exceed their allotment until the next billing cycle
An unlimited plan with a difference. Unlimited should mean unlimited, none of this throttling crap after you hit whatever limit they decide.
This was a customer support mistake. We are reviewing the situation and will fix any issues going forward So are you going to put them back on the original plan and refund them? thought not.
Biting the hand that feeds IT
