Re: "Can you turn it back on. Please?"
Gene, that does not work. The techie is told to "fix it" and just shut up. Or both. It is never the fault of the manglement class. Most of there "processes" are there to allow technically incompetent to exercise power without accountability. Once in a large hellhole IT staff were supposed to have planned months ahead for zero day type exploit patching. Of course scheduled regular downtime was nonexistent because this was a 24/7/365 organisation in name. I have _never_ seen a study of the cost of this official obstruction.
Most of us have had the irritation of change control droids gloating that about disapproving changes for process reasons. One time I worked with a change control team who understood their role was to ensure the process was done correctly and pointed out problems before the change meetings so necessary work got done on time as scheduled. It was an effective workplace.
Biting the hand that feeds IT
