Reply to post: Re: Only now?

TSB takes on 250 complaint-wranglers to absorb £200m outage fallout

Cuddles

Re: Only now?

"You'd think they'd have realised at the time they were going to need extra hands to help this."

They did. They used to have 54 people in complaints. They have hired a bunch more and now have 260. They have realised that wasn't enough and are now hiring an additional 250.

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