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Creased Lightning: Profits wobble at Virgin Media while fibre project stays sluggish

Alan Brown Silver badge

"Only if customers take their business elsewhere"

We did (business connection), mainly because every time anything went wrong with our 1Gb/s ethernet link it'd take 2-3 days before the bickering between BTOR and Virgin allowed things to be fixed (It was always a recurring OR problem, but Virgin always dragged feet on getting someone out to identify the fault and declare it as such, because OR would charge a fortune for callouts)

That's how BT manage to undermine their opponents - bearing in mind that OR have a monopoly on the "last mile" in so many areas and are able to do this with ease at interconnects.

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