Reply to post: Re: Vermin media

Creased Lightning: Profits wobble at Virgin Media while fibre project stays sluggish

Thug

Re: Vermin media

I found that VM are wise to the “threaten to leave” strategy. So to get their best deal I left and came back as a new customer. I did it before my annual vacation (handing back the old VM box in person at their shop) and then re applied once back home, surviving on a tethered mobile until connected.

A faff overall, especially having to get an “engineer” to visit just to switch on a new box, but I thought ultimately worth it despite the inconvenience.

Their ICOMS system is driven by address, so it does not even realise Mr Smith at 123 the High Street was the same Mr Smith as before. The VM ref number just gets incremented.

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