Reply to post: Re: Sometimes violence is the only answer

Grad sends warning to manager: Be nice to our kit and it'll be nice to you

Bluto Nash

Re: Sometimes violence is the only answer

Back when I used to work for Radio Shack (the US equivalent of what in Britain? Curry's? PCWorld?), we were shipped nifty little 10 (maybe 20) MB external HDDs to run the store POS ("Point Of Sale," not the obvious acronym) systems on. There was pretty much company-wide failure of the devices to boot or otherwise operate as designed (Total Inability to Support Usual Performance) when coming up from a powered off state. I came up with the ingenious solution of lifting the front of the units by around 2cm, then letting them falll on to the desktop that they were supported by during boot. This apparently unshipped the heads on the drives, allowing them to operate properly from there on - at least until until powered down the following night as mandated by corporate.

All was well until I received a call from the CIO "asking" that I cease recommending that particular solution in our region as a way to get the (g*ddamn) systems to come up every day. That call was shortly followed by a firmware patch that unshipped the heads properly...

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