Other opinons are available
I was working in a land far, far away when my out-of-warranty MBA died. I went to the local Apple shop and they fixed the Mac and replaced the PSU just in case it was the culprit. It cost me nothing and I was back working within the hour. That can hardly be described as "they toss a product at you and they're done". Try doing that with any other make of PC.
I've done my fair share of complaining about Apple, and reserve the right to continue to do so, but overall, for me, they're OK.