Reply to post: Re: Not on the best deal

Brit comms providers told: You must tell people when their cheap contract's about to end

ChrisC

Re: Not on the best deal

"My gripe with the various organisations saying the public could save £X million a year by swapping to the cheapest provider misses the important point that I may not want to be with the cheapest provider."

This is a valid point when considering the independent organisations set up to help people compare and switch to deals across different providers, but I don't think that's what's being talked about here - this sounds more like requiring comms providers to do much the same thing that energy companies do, and let their customers know if, at the end of their current contract, they'd be able to save money *with that same provider* by switching to a different contract.

So e.g. for a phone company, if you'd taken out a standard phone+airtime contract, the provider would then be obliged to let you know at the end of that contract what the cheapest option would be for you to remain with that provider without any changes to your existing service - i.e. keeping the same phone as you've now just finished paying for, what would be the cheapest deal which would still give you at least the same talk/data allowances as you're currently receiving.

If, like the energy companies, the comms providers also had to add in a note along the lines of "better deals may be available from other providers", then fair enough, but it'd then be up to the customer to go investigate these other providers - this initial notice to let you know you were paying above the odds wouldn't explicitly recommend switching to anything other than another deal with the same provider.

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