Re: What about new builds?
Unlike BT I don't have a choice of provider at all. Which should be fun at renewal time.
A couple of thoughts.
Raise the issue with Citizens Advice Bureau at the policy level - somebody like Andrew Rodger. That's a very slow burn, but CAB are the only institution on the customer's side, and the poor state of telecoms regulation is on their agenda
Check with ismybillfair.com. If Vermin Media won't offer you the discounts they offer others, give them one last chance then complain to your MP, copied to Vermin Media, the Competition & Markets Authority. See what happens. If the answer is nothing, ask your MP to raise this with the CMA as an abuse of market power by VM. That would cost VM millions, so there's a good chance they'd stop dicking around and offer a discounted renewal.
Biting the hand that feeds IT
