Reply to post: Re: Have you used deception to solve a customer problem?

Boss helped sysadmin take down horrible client with swift kick to the nether regions

Anonymous Coward
Anonymous Coward

Re: Have you used deception to solve a customer problem?

I remember a note in the maintenance log book tied to a notoriously unreliable communal printer in the Zoology department of a redbrick university which shall remain Anonymous. After each reported fault was the repair technician's explanation of how he fixed it. But this particular note said "No fault found. Try treating it gently. I have found warm orange juice helps."

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