Re: Backups and redundancy, FFS
" a few days later I noticed that till was having the same problem with another customer. I went to the customer services desk and suggested they needed some maintenance. They told me they could only call in the engineer if it failed completely."
Very much "computer says no" mentality and I'd be asking to speak to the duty manager, then escalating up the food chain - or would have done except that the standard british customer service mentality is "fuck off"
Funnily enough, going on Twitter and naming names has an interesting way of getting things fixed, fast.