Reply to post: Re: Sometimes, Paper is just more valuable

Fix this faxing hell! NHS told to stop hanging onto archaic tech

Terry 6 Silver badge

Re: Sometimes, Paper is just more valuable

Sometimes having something physical that can be seen and picked up as it comes out of the machine, can be held as you walk around and can be kept on the (real) desk top so that you can refer back to it is the best way.

Whereas the number of people who have a long list of unread emails in a mail folder points out one weakness of that system- emails seem to be easier to ignore (or get overwhelmed by). Perhaps partly due to the fact that because it is so effortless it becomes undervalued. A physical fax has a degree of substance that one more email just doesn't.

And since I had a fax on my 4in1 printer until a few weeks ago, when I had to replace it, I am very aware that a complaint email to a senior manager gets automatically fobbed off by the automated (or AI) systems, but a fax pretty much always got a proper response, and usually a resolution.

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