Re: User story
You forgot to mention Print document first, as these should be on the PC already. If you're dealing with paper forms, you have other issues to fix as well. Fax over digital lines has been possible for years.
Also, for many of these folk they're likely using fax servers. So, with something like RightFax, they can fax a doctor and it will come in to their outlook mailbox as a PDF. The doctor can fax back from their computer if necessary.