Re: User story
How about option 4 - set things up properly so users can easily email scanned documents?
4. Place document on scanner, select your name on the touch-screen, press scan. Go back to your PC and find the reasonably named document under the folder "Scanner" in your "My Documents" folder, right-click, then send as attachment. Done.
With modern VOIP phone systems, supporting FAX machines is an absolute nightmare. Yeas, I know T.38 and all that, but just try to make it completely reliable. We tried for about a year, and about the fifth time some executive comes in on a rampage about their FAX not going through, you give up and order an analog line. We run a consumer call center on VOIP, and yet our one analog FAX line costs about 1/2 of our total monthly phone costs!