If the processes they have constructed work with Fax machines, what is the problem? just because they aren't shiny new tech doesn't make it bad. If the process works, then be very careful when replacing it with shiny new bollocks because as we all know quite often it can end up as a retrograde step...
If the process is faulty, then replacing the fax machines won't necessarily fix the process.
Biting the hand that feeds IT
