Reply to post: Re: Consumer or business, no difference in our village

East Midlands network-sniffer wails: Openreach, fix my outage-ridden line

Gary Heard

Re: Consumer or business, no difference in our village

I now have a FTTC connection so no longer suffer this, however...

Back when I was running an ADSL broadband connection to the local exchange, I used to VPN into work, but if anyone called me (only incoming calls) then the vpn would drop and the system would take a few minutes to recover. As I lost any unsaved work, I became paranoid about saving and very angry as I knew my home setup was OK.

After much to-ing and fro-ing and a couple of emails to the boss of Openreach, an engineer visited, fixed a noisy connection and went to check the exchange. Came back and told me there was a known fault with the DSLAM, they all did it in small exchanges and they were all installed about the same time.

After another set of emails to ISP, Openreach and MP, the offending DSLAM was replaced. My ISP was amazed that the change happened so quickly -- and I was told that Openreach would ignore any future emails -- didn't care, I achieved what I needed to do.

Final note after all that Openreach tried to charge my ISP for the engineers time, they were told in no uncertain terms that payment would not be forthcoming

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