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East Midlands network-sniffer wails: Openreach, fix my outage-ridden line

Roland6 Silver badge

But each time we have a period of repeated drops I feel they should be pestered as they are in effect charging my isp for a crap service.

But are you (and your neighbours) pestering your ISP?

Remember if your ISP isn't BT they will be able to assert the Ofcom agreed SLA against Openreach, which includes provisions for Openreach paying your ISP for non-delivery.

Aside: In sorting out a line issue for a deaf person, I discovered that if you are with EE and visit one of their shops they will send out an engineer, whilst there is an initial charge for this service, which will be refunded when the problem is confirmed as being with Openreach, the benefit is that EE take ownership of the resolution and liaison with Openreach; something my friend found very useful.

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