Re: Logic and engineering don't always work
No, this wasn't logic and engineering, it was noise. Lots of noise. A whole village who knows what to put in their reports so that the BT engineers will have to record it, informed by a former BT tech support guy.
Pointing out the exact problem isn't going to work, everybody pointing out the same symptoms throughout an entire village using BT's own terminology, that gets noticed.
Not that we got good broadband, but 3.5Meg that stays up was an acceptable compromise.