Re: Exactly the same situation
BT are a cluster-fucking omnishambles
We've still got a lot of legacy BT lines at work and we're constantly getting billing issues. But despite their name ("British Telecommunications") for business customers, you can't phone up their billing department. You have to send an email and hope to $DEITY that, firstly, they read it, secondly, they understand it, and thirdly, actually resolve the issue.