Reply to post: Re: Exactly the same situation

East Midlands network-sniffer wails: Openreach, fix my outage-ridden line

Headley_Grange Silver badge

Re: Exactly the same situation

When I had a line problem BT sent the bloke out with the sniffer who found the break and drew a rectangle for the digging contractors. A week later, after nothing had happened, I complained. The next day another bloke with a sniffer came out and found the same break and drew another rectangle, which overlapped the first one, so it sort of looked like a shadow of it. Next day the diggers arrived and it took them ages to dig a the 8-sided shape which was the aggregate of the two overlapping rectangles. I kept making them tea, just so I could go out and watch the progress.

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