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East Midlands network-sniffer wails: Openreach, fix my outage-ridden line

Anonymous Coward
Anonymous Coward

He also claimed that his ISP, with which he has a consumer line subscription, was not as fast as he would have liked in getting Openreach – which looks after the wires, ducts, cabinets and exchanges that hook up most of the UK to its broadband and telephone network – to fix the problems.

He has my sympathies, and I know from first-hand experience that ISPs and Openreach can be troublesome to deal with. However, if Internet connectivity is such an important business tool for him, why does he only have a consumer subscription and not a business package? I would expect the latter to come with better service levels and opportunities for problem escalation.

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