It's that TalkTalk again !
They're fond of aqcuiring wooden spoons every year, and are too thick skinned to care anymore. This snafu doesnt help. The script monkeys in customer services are worse than a chocolate teapot. Keep your BP tablets handy when attempting to talk to them, else you are sure to burst a vein in your brain.
Also, punters be aware that the "free Essential SIM as far as you are a customer" is being withdrawn from August with a £5 per month 200 minutes and 250 mb of 3g data, if you want to continue. Else go to O2 !
As usual, fake promises in management speak. Wankers all.