They went a bit crap. I used to have a few domains with them, but after a bunch of unnecessary "upgrades" to their control panel made everything difficult to find, rising prices and an increasing likelihood that t hey'd just straight up ignore technical support problems, I decided to shift somewhere else.
At which point I discovered that they'd made moving domains away from them immensely difficult, as in "nearly tempted to let the things expire and risk re-buying them from the scalpers" difficult.
They were bought out by some company that saw a cash flow with an inbuilt customer base and wanted the money for itself.
Joke's on them I guess.