So taxpayer money getting dished out to people who are overpaid and underdeliver.
What is this story about?... It should be changed to "Just another Day in the good ole UK"
I have seen this same type of problem with Recycling, the Tax Man, NHS, Universal Credit (LOL), the "Charity" groups that councils set up so they can subcontract things out without scrutiny, and so many other things that it's just laughable.
This is not a "IT" or "Tech" related issue, it's more along the lines of corruption or incompetence across all sectors of government.
At least they are not asking us to install some sort of smart meters at our house for electricity that has cost us £28 million each to install so far... Oh wait.