You don't owe the public an apology... you owe the public immediate suspension followed by sacking after an investigation.
Since this has now become a trend (not that it wasn't before), those in leadership, policy writing and technical operations all need to be under fire and out of a job.
What happened to the government? It used to be when you just sneezed out of place you'd get fired. Now you can't event get rid of someone who is outright negligent.
Politicians... this is why you guys are being voted out in favor of someone with little experience (in being bribed, etc.). It doesn't matter which party you belong to, if you're part of the establishment, you probably should enjoy every last second while you can.