Re: Capricious Gods
I'm sure the reason they act this way is to prevent themselves turning into clones of the old IT kings like, for example, IBM*. If they're to provide a decent level of service with the necessary human cover to adequately and efficiently sort out cock-ups on the rare occasions when they ruin your day, then that's going to cost a whole heap of money.
I strongly suspect that Google's business model is focused on get as many customers as possible, and if the gullible ones get stung over the poor customer service who gives a shit?
* I've no experience of IBM themselves, I just imagine that if they're charging as much as I suspect they do, I'd damn well want to be able to speak to someone almost anytime I want and get keyboards rattling sharpish.
Biting the hand that feeds IT
