Reply to post: Re: Sheeple

Giffgaff admits to billing faff, actually tells folk to turn it off and on again

Paul 195

Re: Sheeple

I suspect the reason it took GiffGaff so long to notice is that in practice it will have affected very few users. Most GiffGaff users who require data will already be using a goodybag for it, and this problem explicitly only affects those users who were using airtime credit to pay for data and switched to a goodybag part way through. if you want to abuse customers perfectly happy with GiffGaff as "fanboys" that's fine, but the fact is most of who use it find a perfectly adequate way to purchase usage of what is these days a commodity service; mobile telephony and data. I wouldn't put my "love" of it any higher than that, and since no GiffGaff user is tied to them with a contract, anyone who doesn't like it can terminate the relationship whenever they want.

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