Re: Be kind
"I have long referred to it as a gullibility tax. Stupid people may, or may not be gullible. Not all gullible people are stupid."
It's a matter of expectation.
People, for instance, drive Range Rovers for years never knowing that they are one of the least reliable vehicles out there (according to J D Power). If they are corporate, they don't even notice because when it goes wrong it gets taken care of. They put up with crap accountants because it takes years to realise how much better is a good accountant, and to do that they have to jump ship.
The potential problem for Apple is that they maintain their huge margins partly by producing vast numbers of a few products. (On Gsmarena Apple has 2 pages of products. Samsung has 14). This has obvious advantages, but it does mean the occasional lemon sticks out more, it can't just be flushed cheap out of the channel and never mentioned again. It's a high risk high reward strategy. But in this case it calls into question whether Cook (production and logistics) or Ive (design) calls the shots.
Biting the hand that feeds IT
