Reply to post: Re: Where else are you going to buy a TV?

Dixons Carphone profits drop 24% amid hack 'n' high street struggles

Adam JC

Re: Where else are you going to buy a TV?

John Lewis is where I bought my first Samsung Ultrabook a good few years back. It's the only time in my life I've ever heard a sales rep talk himself out of a juicy sale! An elderly lady behind me was clueless, looking at a £2500 odd top of the range Macbook Pro, he asked her what she wanted it for and she said she's never really had a computer before but one of her daughters friends told her Apple were easy to use and 'the best of the best'.

He proceeded to sell her a £500 odd Core i3 with a 250GB SSD and sent her on her way. I had some major issues with my Samsung ultrabook (WiFi card was duff, they shipped a swap-it replacement to my work the following week with another brand new model and the keyboard looked like it had been ran over by a forklift). All said and done they gave me a £100 off voucher and all my money back and no hard feelings. Never have I ever received that kind of response from a high-street retailer before!

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