Reply to post:

Atari accuses El Reg of professional trolling and making stuff up. Welp, here's the interview tape for you to decide...

Lee D Silver badge

Rule #1:

Always keep a record.

Your boss wants you to do something stupid? Keep a record. Get their name on it. Make a fuss if they won't do it. Keep records even if they won't sign off. Who said what, when, how, and where? Get to the point where they just scribble a sign-off or fire off the email which says "Yes, dammit, I said do it!".

You're getting complaints? Keep a record. Record what the complaint was. What the stats and systems said about the claims in that complaint. Keep the email logs. Keep recordings. Keep all available context.

You're making a complaint? Keep a record. Record everything. Their response. Check if they have fixed it regularly.

Certainly if you are reporting publicly and therefore likely to run into situations like this.

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