Re: Lowest of the low
The question: Processes and procedures allow me to effectively meet my customers' needs .
It would be a lot lower still if it said "...my customers' needs as defined by themselves." It's easier to meet someone's needs if you get to decide what those are, and MS is far too arrogant to ever think the customer has any insight into what he needs. He might even decide he doesn't need two new versions of Windows every year!