Re: it is not the customer's job to adapt
Yes, I am sure that many people who had the choice and the technical knowhow either stuck with old versions or switched to something else. However the market share of MS Office vs all other offices, and of new vs old MS Offices, show that those people are still in a small minority.
One of the important things though, is that corporations held on to older versions of Office longer, because their testing had determined that upgrading to Ribbon would require significant expense for retraining users. These corporate customers held out until the old Office was no longer supported.They would have preferred to stick with the menus interface, but Microsoft was the big bully who dictated how Office would work.
Biting the hand that feeds IT
